Refund Policy

At TheFood.website, operated by Pico Global Marketing Sdn Bhd, we offer digital products in the form of downloadable diet food recipes. Due to the nature of digital content, all sales are final. Please read our refund policy carefully before making any purchase.

1. No Refund Policy

Since our products are delivered digitally and instantly accessible after purchase, we do not offer refunds, exchanges, or cancellations under any circumstances, including:

• Accidental purchases

• Change of mind

• Not meeting personal expectations

• Incompatibility with device/software

Please ensure that you review all product details and samples (if available) before completing your order.

2. Exceptions

We may consider a refund only in the following rare cases:

• Duplicate payment (e.g., you were charged twice for the same product)

• Technical issues that prevent access to the product, and we are unable to resolve it within 3 working days

For any exception request, you must contact us within 3 days of your purchase with proof of payment and full details of the issue.

3. Contact Us

If you believe your situation falls under the exception criteria above, please email us at:

Email: picomarketstore@gmail.com
Phone: +603-74998356

We will respond within 48 working hours and assess your request on a case-by-case basis.

Note: By completing your purchase, you acknowledge and agree to this refund policy.